At iwoca, we’re reshaping how small businesses access finance. Since 2012, we’ve funded over 150,000 businesses across Europe, combining technology, data, and human expertise to deliver fast, flexible financial solutions that help companies thrive.

The Team

Our Operations Strategy team works across departments to make iwoca’s customer service more efficient, effective, and scalable. By analysing performance, identifying opportunities, and implementing change, we ensure our operations teams — from Customer Success to Credit Analysts — are equipped to deliver outstanding service and support iwoca’s growth.

The Role

As an Operations Strategy Manager, you’ll work on high-impact projects that drive operational excellence and efficiency. You’ll collaborate across teams to design solutions, run data-driven analysis, and implement change. Your work will help optimise customer interactions, eliminate bottlenecks, and improve productivity across our operations.

What You’ll Do

Analyse operations performance and design strategies to improve service quality and efficiency.
Explore innovative approaches, such as applying AI to enhance operational effectiveness.
Forecast resource needs across teams to support smooth business growth.
Conduct data analysis independently and with data scientists to shape actionable insights.
Implement changes in close collaboration with Operations and Tech.
Assess the impact of wider business strategies on operations and adapt processes accordingly.
Support People strategy by evaluating processes such as benefits design and employee efficiency.

What You’ll Bring

Experience in strategy consultancy or a strategic role within finance/tech.
Strong academic and analytical background (STEM degree preferred).
Critical thinking and problem-solving skills, with the ability to create innovative solutions.
Proven track record of translating analysis into implemented outcomes.
Excellent communication skills across technical and non-technical audiences.
Bonus: Python/SQL experience and/or a background in operational excellence.

Why Join iwoca

This role offers the opportunity to work on diverse, high-profile projects that influence business-wide outcomes. You’ll be part of a collaborative and inclusive team, with strong career development opportunities, competitive pay, and benefits designed to support your wellbeing and growth.

Benefits

Salary £70K – £90K + share options
Hybrid working from London (with offices also in Leeds, Berlin, and Frankfurt)
25 days holiday + birthday off + option to buy/sell 5 days
Medical insurance (Vitality) with private GP service
Generous parental leave and nursery tax benefit scheme
Cycle-to-work and electric car schemes
One fully paid sabbatical month after 4 years
Two annual company retreats abroad
Mental health support, learning & development budget, book allowance, and access to Treehouse and speaker sessions

Opportunities in Ops & Finance Jobs